At Help in Homework, we strive for 100% student satisfaction. However, we understand that issues may arise. This policy outlines the specific conditions under which refunds are processed to ensure transparency and fairness, in accordance with our Terms & Conditions.
1. Eligibility for 100% Full Refund
You may qualify for a full refund for customized homework help under the following conditions:
- Quality Failure: We are unable to provide work that meets our quality standards.
- Payment Errors: If a payment is made twice or in excess of the original amount (please report immediately).
- Low Accuracy: We provide work with an accuracy level below 50%.
- High Plagiarism: Verified plagiarism percentage is above 35% (checked via our Plagiarism-Free Guarantee).
2. Eligibility for 30% Partial Refund
A partial refund of 30% may be issued if:
- The provided work accuracy is above 50% but below 70%.
- There are major quality concerns regarding the solution.
- The plagiarism percentage is above 25%.
Note: Quality disputes must be raised within 3 days of solution delivery. No refunds are provided for the Old QA service or Timed Homework Help.
3. Dispute Resolution Process
Before initiating a dispute, please review our Academic Honesty policy. Consider these points during a dispute:
- Evidence must be provided to back up all claims.
- Resolution takes time; we may request additional materials to support your request.
- Each case is reviewed individually by our management team.
- Failure to provide required information within 3 days will result in the annulment of the dispute.
4. Cancellation Policy
All processed payments are generally final. If you cancel an order within minutes of payment, a refund may be possible at management's discretion. Once an expert is assigned, significant costs are incurred, making full refunds impossible. In such cases, only partial refunds (minus administrative fees) will be considered.
